Failure mode and effects analysis (FMEA) is a disciplined approach used to identify possible failures of a product or service and then determine the frequency and impact of the failure. (iSixSigma.com dictionary)

Discrete data is information that can be categorized into a classification. Discrete data is based on counts. Only a finite number of values is possible, and the values cannot be subdivided meaningfully. For example, the number of parts damaged in shipment. Attribute data (aka Discrete data) is data that can’t be broken down into a  Full Article…

The cost associated with the quality of a work product. As defined by Crosby (“Quality Is Free”), Cost Of Quality (COQ) has two main components: *Cost Of Conformance* and *Cost Of Non-Conformance* (see respective definitions). Cost of quality is the amount of money a business loses because its product or service was not done right  Full Article…

Cost of Poor Quality consists of those costs which are generated as a result of producing defective material. This cost includes the cost involved in fulfilling the gap between the desired and actual product/service quality. It also includes the cost of lost opportunity due to the loss of resources used in rectifying the defect. This cost  Full Article…

The element of the *Cost Of Quality* representing the total cost to the organization of failure to achieve a good *Quality* product. CONC includes both in-process costs generated by quality failures, particularly the cost of *Rework*; and post-delivery costs including further *Rework*, re-performance of lost work (for products used internally), possible loss of business, possible  Full Article…

A component of the *Cost Of Quality* for a work product. Cost of conformance is the total cost of ensuring that a product is of good *Quality*. It includes costs of *Quality Assurance* activities such as standards, training, and processes; and costs of *Quality Control* activities such as reviews, audits, inspections, and testing. COC represents an  Full Article…

Continuous data is information that can be measured on a continuum or scale. Continuous data can have almost any numeric value and can be meaningfully subdivided into finer and finer increments, depending upon the precision of the measurement system. As opposed to discrete data like good or bad, off or on, etc., continuous data can  Full Article…